Contact us

For all queries, write to [email protected]. There is no phone line — email gives us a written trail, which is faster and more accurate for software issues.

ShipWorks is operated from India and serves Indian sellers across the Meesho, Flipkart, and Amazon ecosystems.

Start the subject line with Support so it lands in the right queue.

• Login issues, password resets, or session lockouts.
• Label processing errors — include the batch id from /label-processing and the marketplace (Meesho / Flipkart / Amazon).
• Low-Shipping AI scan issues — include the scan id from scan history.
• Feature requests, bug reports, or unexpected behaviour.

Start the subject line with Billing and include your payment id where relevant.

• Refund requests outside the self-serve window — include your Razorpay payment id. Most refunds can be done in one click from /billing; email is for the cases that can't.
• GST invoices, duplicate charges, or mismatched amounts — include the payment id and the date.
• Plan switching questions, custom credit packs, or enterprise volume.

See the Refund Policy for the full rules.

Start the subject line with Privacy and the action you need — access, correction, deletion, or export.

We respond to access, correction, deletion, and data-export requests described in our Privacy Policy. Mention the email address registered on your ShipWorks account so we can verify the request.

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints about content, data handling, or platform misuse can be sent to the grievance contact at [email protected] with the subject line Grievance. We acknowledge within 24 hours and resolve within 15 days.

Start the subject line with Partnership, Press, or Affiliate depending on the ask.

• Marketplace integrations, logistics partners, accelerator partnerships.
• Press, podcasts, and case-study requests — please share a brief and a deadline.
• Affiliates and resellers — we run a small partner programme; ask for the latest terms.

• Support and billing — within 1 working day (Mon–Sat, India business hours).
• Privacy requests — within 7 working days.
• Grievances — acknowledged within 24 hours, resolved within 15 days.

If you don't hear back inside these windows, please reply on the same thread — it usually means an email was filtered.

• The email address on your ShipWorks account.
• The relevant id — batch id, scan id, experiment id, or Razorpay payment id.
• Browser and operating system (for UI bugs).
• One or two screenshots if the issue is visual — they save a lot of back-and-forth.

See also our Terms of Service, Privacy Policy, Refund Policy, and Shipping Policy.