Shipping & Digital Delivery Policy

ShipWorks is a web-based application for Indian e-commerce sellers. Everything we sell — credit top-ups, plan passes, queued plan changes — is delivered digitally over the internet. There is no physical product, no courier, no tracking number, and no shipping address required at checkout.

References to “shipping” on ShipWorks (for example, “Low-Shipping AI” or “label processing”) describe the marketplace shipping workflows that ShipWorks helps you run — not the delivery of our software itself.

• You complete payment through Razorpay (UPI, cards, netbanking, or wallet).
• Razorpay confirms the payment to our backend via a signed webhook.
• We verify the signature, credit your account, and activate the corresponding plan or top-up.
• You see the updated balance or plan status on /billing and a confirmation email lands in your inbox.

Activation is normally instant — typically within 5minutes of payment confirmation. The exact time depends on Razorpay’s webhook delivery, which is usually a few seconds but can be slower during peak load.

• Top-up credit packs — credits are added to your balance immediately on successful verification.
• New plan passes — the plan activates immediately and runs for the validity window stated at purchase.
• Queued plan changes — payment is taken now, but the new plan activates only when your current plan expires (this is by design, not a delay).

Sign in at the ShipWorks web application — there is no desktop installer, no mobile app store download, and no shipped media. The service runs in any modern browser (Chrome, Edge, Firefox, Safari) on desktop or mobile.

Your account email and password are the only things you need to access what you paid for. If you signed up with Google, the equivalent Google account is the access key.

ShipWorks is built for Indian sellers and the Indian marketplace ecosystem (Meesho, Flipkart, Amazon India). The service is accessible globally over the internet — there are no country blocks — but the marketplace-specific features are tuned for Indian workflows.

International payments in USD, EUR, and GBP are supported via Razorpay’s international acquiring partners. Refund timelines for international cards may run longer; see the Refund Policy.

If you completed payment but the plan or credits did not appear within an hour, please follow these steps:

• Refresh /billing — most delays resolve themselves when the webhook retries.
• Check your email for a Razorpay payment confirmation. If you have one but ShipWorks still shows nothing, the gap is on our side.
• Write to [email protected] with your Razorpay payment id and the account email. We will reconcile manually and confirm activation, usually the same working day.

If we cannot deliver the service for which you paid within 24 hours of your written report, you are eligible for a full refund under the Refund Policy, regardless of the usual self-serve window.

We target high availability but do not commit to a contractual uptime number. Planned maintenance, when needed, is announced in advance through email and an in-product banner; we aim to schedule it outside Indian business hours.

Unplanned outages are addressed as quickly as the root cause allows. Updates are posted via email or in-product notice while the incident is open. Credit days lost to extended downtime — at our reasonable discretion — are added back to your active plan.

If your account is suspended for a violation of the Terms of Service, access to the service ends immediately and the digital delivery described above no longer applies. Refunds in such cases are governed by the Refund Policy and may be limited or denied depending on the violation.

We may update this policy as the product changes. The “Last updated” date above always reflects the current version. Material changes will be communicated to active users by email or in-product banner.

Any question about activation, access, or this policy — write to [email protected] with the subject line Delivery. See also our full Contact page.